🛣️Get Help — Find the Right Route
Use this page to find the most appropriate WHR information or service.
Is somebody in immediate danger?
If somebody is in immediate danger or there is a threat to life, call 999.
WHR is a community volunteer organisation and does not replace the emergency services.
For urgent medical help that is not life-threatening, call NHS 111 or visit 111.nhs.uk.
Is something happening now?
Current official alert or warning
Check the current official alerts, warnings and any additional WHR local information.
Flooding
Find out what official flood warnings mean, what to do when flooding looks likely and how to recover after a flood.
Extreme heat
Find advice about staying safe, recognising heat-related illness and helping people who may be particularly vulnerable.
Extreme cold, snow or ice
Find advice about staying warm, travelling safely, recognising cold-related illness and checking vulnerable residents.
Power cut
Report a power cut, find safety advice and consider anyone who depends upon electricity for heating, communication or medical equipment.
Does someone need additional support?
WHR Community Vulnerable Register
The register is for residents who feel they may need additional assistance during flooding, extreme weather or another significant community incident.
There are no specific qualifications and there is no charge.
Utility Priority Services Registers
Electricity, gas and water providers offer additional support to customers who may find disruption particularly difficult.
The utility registers and WHR Vulnerable Register serve different purposes. Depending upon their circumstances, someone may benefit from both.
Are you worried about a scam?
If you have received a suspicious telephone call, message, email, letter or doorstep visit:
STOP — THINK — CHECK
Do not send money, disclose passwords or security codes, click an unexpected link or allow access to your device until you have checked independently.
Health, wellbeing and independence
Brain health
Explore lifestyle factors that may support long-term brain health.
Strength, balance and falls
Understand your risk and find practical ways to improve strength, balance and confidence.
Social isolation and loneliness
Find practical ideas, local activities, befriending and ways to reconnect.
Looking for information or self-help guidance?
Our Resources page contains links to trusted information covering health, benefits, legal matters, social care, technology, scams, reporting local problems and other subjects.
Do you need tailored help with a particular problem?
WHR Help & Support Service
Our Help & Support Service is for residents who need individual assistance researching a problem, understanding their options or finding the most appropriate source of help.
Your question does not have to fit one of the categories above.
The service can help with matters such as:
- benefits;
- housing;
- health and social-care information;
- forms and official processes;
- legal and practical information;
- technology;
- finding appropriate local or specialist services;
- something completely different.
WHR will listen to your circumstances, research reliable information and help you identify an appropriate next step.
Contact WHR
Telephone or WhatsApp: 07808 654321
You are also welcome to visit one of our regular community sessions.
If somebody is in immediate danger, call 999.
