At this time of year, with cold weather, dark evenings and gloomy days, a warm, welcoming smile, and a cup of warm tea or coffee can go a long way… It is a time many people feel isolated and low, with credit card bills being the icing on the cake!! Come and join in, it needn’t cost anything, help and advice are available, and a warm smile and friendly conversation may be just what you need.
We have teamed up with the recently re-launched Health Hub, hopefully to mutual benefit for everyone, in launching Coffee & Company. A drop-in for anyone who wishes to drop in, either whilst visiting Health Hub or independently. Our amazing Pastoral Care team will be on hand, and NHS Social Prescribing, who are a regular in Health Hub will be available to help support residents.
We are very aware at this time of year people can become a bit socially isolated, and hopefully this warm friendly service will be a benefit.
If you are suffering with any degree of loneliness, feel free to reach out, or call in to any of our sessions, or Health Hub, the first step is the hardest, but also the most rewarding.
We have teamed up with the recently re-launched Health Hub, hopefully to mutual benefit for everyone, in launching Coffee & Company. A drop-in for anyone who wishes to drop in, either whilst visiting Health Hub or independently. Our amazing Pastoral Care team will be on hand, and NHS Social Prescribing, who are a regular in Health Hub will be available to help support residents.
We are very aware at this time of year people can become a bit socially isolated, and hopefully this warm friendly service will be a benefit.
If you are suffering with any degree of loneliness, feel free to reach out, or call in to any of our sessions, or Health Hub, the first step is the hardest, but also the most rewarding.
If you haven’t seen our Help & Support Portal in action, here’s a general overview of how it can provide assistance and sign posting for Wraysbury & Horton residents, with an emphasis on how information is sourced and verified. (Largely in the words of the portal)
What this portal offers
Clear, practical guidance for residents and local groups across everyday needs and disruptions.
Fast signposting to the right official service for action (reporting, claims, appointments).
Local context for Wraysbury & Horton, where reliable sources exist, and clear marking of anything that’s UNVERIFIED.
How we verify information
We prioritise UK official and statutory sources: GOV.UK (departments and agencies), NHS, NICE, Environment Agency, Met Office, local authorities, emergency services, regulators (Ofgem/Ofwat/Ofcom), and trusted national charities (e.g., Citizens Advice, Shelter).
For live or situational updates, we reference the primary owner of the service/data (e.g., Environment Agency for flood warnings, Met Office for weather warnings, UK Power Networks for power cuts, Thames Water for water supply issues, National Rail for train disruption).
We add a clear “UNVERIFIED” label for anything that can’t be corroborated from an authoritative source, and we avoid repeating rumours or social posts unless verified.
Where appropriate, we’ll provide the exact service name and contact route so you can check it yourself.
If a source conflicts, we default to the statutory authority with legal remit for the issue and say so.
Subject areas covered (with typical official sources)
Emergencies and safety: 999; NHS 111; local police (101). Guidance from GOV.UK, police.UK, NHS.
Health and wellbeing: NHS services, self-care guidance (NHS/NICE), mental health support, safeguarding routes.
Housing and homelessness: Council housing and homelessness duties (local authority), Shelter, GOV.UK housing rights.
Money, benefits and debt: DWP benefits, GOV.UK calculators and forms; Citizens Advice; StepChange; National Debtline.
Family, care and safeguarding: Local council children’s/adult social care, NSPCC, Carers UK, GOV.UK family support.
Utilities and local disruptions: Power cuts (105/UK Power Networks), gas emergencies, water supply (Thames Water), telecoms/Ofcom, Ofgem/Ofwat guidance on compensation and complaints.
Travel and transport: National Rail Enquiries, local rail operators, National Highways, local council highways.
Legal rights and consumer issues: Citizens Advice, Trading Standards (via local council), Ombudsman services (e.g., Energy Ombudsman).
Community resilience and volunteering: Local authority resilience pages, NHS volunteer responders (if active), British Red Cross, local community groups.
Our Trusted Support Portal is our own creation, powered by AI to look up and compile a suitable response to your needs. It is UK-focused, and wherever possible, uses trusted official sources, like:
GOV.UK NHS.uk NICE Cochrane PubMed Citizens Advice Shelter.org.uk Turn2Us Age UK (ageuk.org.uk) Pohwer.net Neighbourhood Watch (ourwatch.org.uk) theadvocacyproject.org.uk MoneyHelper.org.uk Local council websites RBWM (Royal Borough of Windsor and Maidenhead)
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As you can see, it is not only our desire to give good, trustworthy information and sign-posting, the Portal itself is programmed specifically for us, by us, to do so.
If you want assistance, need help, or want support, come and see us.
NB: This service is only available during our Face-to-Face sessions. A trained volunteer will use the portal and their experience to ensure the question is framed to elicit the most useful response.
We can email you a full copy of the question and response, plus the name of the volunteer who assisted you. We can usually print this information too, if you don’t have a printer or email.
NB. We log all activity on the portal but do not record the enquirer’s name or any other details.