🤝Get Help – Start Here

Use this page to find the most appropriate WHR information or service.

Is somebody in immediate danger?

Is something happening now?

Check the current official alerts, warnings and any additional WHR local information.

BUTTON: Current Alerts and Warnings

Flooding

Find out what official flood warnings mean, what to do when flooding looks likely and how to recover after a flood.

BUTTON: Flooding — What Should I Do Now?

BUTTON: Recovery After Flooding

Extreme heat

Find advice about staying safe, recognising heat-related illness and helping people who may be particularly vulnerable.

BUTTON: Extreme Heat — What Should I Do Now?

Extreme cold, snow or ice

Find advice about staying warm, travelling safely, recognising cold-related illness and checking vulnerable residents.

BUTTON: Extreme Winter Weather — What Should I Do Now?

Power cut

Report a power cut, find safety advice and consider anyone who depends upon electricity for heating, communication or medical equipment.

BUTTON: Power Cut — What Should I Do Now?

Does someone need additional support?

WHR Community Vulnerable Register

The register is for residents who feel they may need additional assistance during flooding, extreme weather or another significant community incident.

There are no specific qualifications and there is no charge.

BUTTON: Community Vulnerable Register

Utility Priority Services Registers

Electricity, gas and water providers offer additional support to customers who may find disruption particularly difficult.

The utility registers and WHR Vulnerable Register serve different purposes. Depending upon their circumstances, someone may benefit from both.

BUTTON: Find Priority Services Registers

Are you worried about a scam?

If you have received a suspicious telephone call, message, email, letter or doorstep visit:

STOP — THINK — CHECK

Do not send money, disclose passwords or security codes, click an unexpected link or allow access to your device until you have checked independently.

BUTTON: Use the WHR Scam Checker

Health, wellbeing and independence

Brain health

Explore lifestyle factors that may support long-term brain health.

BUTTON: Brain Health Lifestyle

Strength, balance and falls

Understand your risk and find practical ways to improve strength, balance and confidence.

BUTTON: Strong & Steady

Social isolation and loneliness

Find practical ideas, local activities, befriending and ways to reconnect.

BUTTON: Social Isolation and Loneliness

Looking for information or self-help guidance?

Our Resources page contains links to trusted information covering health, benefits, legal matters, social care, technology, scams, reporting local problems and other subjects.

BUTTON: Useful Resources

Do you need tailored help with a particular problem?

WHR Help & Support Service

Our Help & Support Service is for residents who need individual assistance researching a problem, understanding their options or finding the most appropriate source of help.

Your question does not have to fit one of the categories above.

The service can help with matters such as:

• benefits;
• housing;
• health and social-care information;
• forms and official processes;
• legal and practical information;
• technology;
• finding appropriate local or specialist services;
• something completely different.

WHR will listen to your circumstances, research reliable information and help you identify an appropriate next step.

BUTTON: WHR Help & Support Service

Contact WHR

Telephone or WhatsApp: 07808 654321

You are also welcome to visit one of our regular community sessions.

BUTTON: Contact and Visit WHR

If somebody is in immediate danger, call 999.

You do not need to know which organisation, service or department you require.

Tell Wraysbury & Horton Resilience what is happening and we will help you identify the most appropriate next step.

WHR provides free, friendly and confidential help for residents of all ages. Your question does not have to be about emergencies, health, benefits or vulnerability.

If we can help directly, we will. If another organisation is better placed to assist, we will help you find an appropriate and reliable source of support.

I do not know where to start

That is exactly what our Help & Support service is for.

You can ask WHR about almost anything. We will listen, help you understand the problem and work with you to identify a practical next step.

Examples might include:

• a letter or form you do not understand;
• difficulty finding the correct council or government service;
• concerns about benefits, housing or money;
• finding health or social-care information;
• technology or accessibility problems;
• arranging practical equipment or support;
• finding a reputable local or specialist service;
• concerns about somebody you know;
• a problem that does not seem to fit any category.

You do not have to prepare your question perfectly and you do not need to know the correct terminology.

Telephone or WhatsApp WHR: 07808 654321

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I need help with a practical problem

WHR may be able to help you research reliable information or identify the correct application, reporting or support route.

Subjects can include:

• benefits and entitlements;
• council services;
• housing;
• social care;
• mobility and practical equipment;
• Lasting Powers of Attorney;
• finding legal information or a solicitor;
• family difficulties and mediation;
• reporting problems to RBWM;
• technology, smartphones and computers;
• finding local services.

Our Resources page contains useful guidance from organisations including GOV.UK, the NHS, Citizens Advice, local authorities and recognised specialist organisations.

If the number of resources feels overwhelming, ask WHR. We can help you identify which one is likely to be most relevant.

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I am worried about health, wellbeing or independence

WHR cannot diagnose a medical condition or replace professional healthcare, but we can help residents find reliable information and appropriate support.

General health concerns

For urgent medical help that is not life-threatening, contact NHS 111. For continuing concerns, contact your GP or another appropriate healthcare professional.

WHR can help you find trusted NHS and specialist information.

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Brain health

Our Brain Health Lifestyle service helps residents consider practical lifestyle factors that may support long-term brain health and potentially reduce the risk of cognitive decline.

Strength, balance and falls

Our Strong & Steady guidance helps residents understand their risk of falling and consider appropriate strength and balance activities.

Loneliness and social isolation

Feeling isolated is not a weakness, and asking for help is not a burden.

WHR can help residents find:

• local groups and activities;
• opportunities to meet other people;
• befriending and pastoral support;
• volunteering opportunities;
• appropriate services and sources of help.

Staying independent

We may also be able to help residents explore:

• Lifeline or personal-alarm services;
• wheelchairs and mobility equipment;
• accessibility features on phones and computers;
• social-care information;
• local support and practical adaptations.

Come and talk to us about what would make everyday life safer or easier.

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I or someone I know may need additional support

WHR maintains a secure Community Vulnerable Register for residents who feel they may need additional assistance during flooding, extreme weather or another significant community incident.

There are no specific qualifications and there is no charge to be included.

Someone may benefit because of:

• age or frailty;
• disability or reduced mobility;
• a significant health condition;
• dependence upon carers or medical equipment;
• sight, hearing or communication difficulties;
• living alone;
• temporary circumstances such as recovery from illness;
• another reason that could make an emergency difficult to manage.

The WHR Vulnerable Register is separate from utility Priority Services Registers. Depending upon the circumstances, a resident may benefit from both.

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I am worried about a scam

If you have received an unexpected telephone call, message, email, letter or doorstep visit:

STOP

Do not send money, disclose security information, click an unexpected link or allow access to your device.

THINK

Why are they contacting you? Why is it urgent? Are they applying pressure or asking you to keep something secret?

CHECK

Verify the request independently using contact details you find yourself—not a number or link supplied by the person contacting you.

Our Scam Checker can help you consider what has happened and what to do next.

If you have already sent money, contact your bank immediately using the number on your bank card, banking app or official website.

You can also bring the suspicious message, letter or device to a WHR session. You will not be judged.

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I am concerned about somebody else

You may be worried about a relative, friend or neighbour who:

• appears unwell or unable to manage;
• is becoming isolated;
• is struggling with forms, bills or services;
• may be at risk of scams;
• is having difficulty with mobility or everyday tasks;
• may require help during an emergency;
• does not use the internet or a smartphone;
• seems confused about where to obtain help.

If there is immediate danger, call 999.

Otherwise, speak to the person where possible and ask what help they would find useful. Respect their privacy and independence rather than making assumptions.

You can contact WHR for general guidance or ask the resident whether they would like to speak to us.

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Find information yourself

Our Resources page contains self-help information covering subjects such as:

• health and wellbeing;
• anxiety, pain and dementia;
• benefits;
• legal information;
• social care;
• loneliness;
• scams;
• utility Priority Services Registers;
• technology;
• reporting local problems;
• useful organisations.

These resources are provided as starting points. Inclusion does not necessarily mean that WHR endorses every service for every individual circumstance.

If you are uncertain, ask us before committing money, sharing personal information or instructing a service provider.

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Come and talk to us

You do not need an appointment and you do not need to know exactly what help you need.

Monday — Horton

Champney Hall
10:00am–12:00 noon

Tuesday — Wraysbury

Wraysbury Health Hub
9:30am–12:30pm

Thursday — Wraysbury

Wraysbury Village Halls
10:00am–1:00pm

Everyone is welcome.

Come in for information, practical help, support—or simply a conversation.

Contact Wraysbury & Horton Resilience

Telephone: 07808 654321

WhatsApp: 07808 654321

WHR will always try to help, but we cannot guarantee a particular outcome and we do not replace qualified medical, legal, financial or emergency professionals.

If somebody is in immediate danger, call 999.